Return & Cancellation Policy
Your satisfaction is our priority. Here's everything you need to know about returns and cancellations.
We accept returns within 7 days of delivery for the following reasons:
- If the delivered product is broken or damaged.
- If there is a mistake or mismatch with the product you ordered.
Note: You must check the product in front of the delivery man (otherwise the complaint will not be accepted).
- To cancel an order without any charges, you must notify us before 5:00 PM (Bangladesh Standard Time) on the same day the order was placed.
- If you wish to cancel the order after the product has reached your area or when the delivery person calls you after arriving at your house/location, a cancellation fee will be applicable.
Cancellation fee: 80 BDT within Dhaka city, 130 BDT for Dhaka sub-urban areas, and 150 BDT outside Dhaka.
Contact our customer service team
Reach out to us via email or phone to initiate the return process
Provide order number and reason for return
Share your order details and explain why you're returning the item
Receive return authorization
We'll provide you with a return authorization and instructions
Pack the item in its original packaging
Ensure the item is in its original condition with all accessories
Ship the item back to us
Send the package to the address provided in your return authorization
Once we receive and inspect the returned item:
- Refunds will be processed within 5-7 business days.
- You will receive the refund through your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
- After receiving the parcel from the delivery man, you must make an unboxing video (it must be from the beginning and uncut). If you find that your product is broken or damaged, you may get a replacement or refund according to our rules.
- The packaging must be intact (if the product's poly wrap is opened, it won't be eligible).
- The product must be new, intact, and definitely have its seal.
- All items must be included with the product (e.g., product box, labeling packets).
- Beauty products must be unopened and unused.
- Return shipping costs are the customer's responsibility unless due to our error.
- Refund processing time may vary depending on your payment method.
If you have any questions about our shipping or returns policy, please contact us: